Gorgias
from $10/mo
Ecommerce helpdesk + chat with deep Shopify and BigCommerce hooks.
Visit GorgiasGorgias vs Re:amaze
A side-by-side of Gorgias and Re:amaze on pricing and our methodology scores, drawn from each tool's category Listings. They compete in Live Chat for Ecommerce.
Re:amaze
from $29/mo
Shared inbox and live chat built for multi-brand ecommerce support.
Visit Re:amazeThe verdict
Gorgias is the stronger overall pick. In the Live Chat for Ecommerce ranking it scores 3.97 to Re:amaze's 3.43 out of 5. That said, Re:amaze wins on individual criteria below, so read the breakdown against your own priorities.
At a glance
| Gorgias | Re:amaze | |
|---|---|---|
| Starting price | $10/mo | $29/mo |
| Free tier | No | No |
| Live Chat for Ecommerce score | 3.97 (#1) | 3.43 (#5) |
Head to head: Live Chat for Ecommerce
scored / 5 Ecommerce Integrations 25% weight
Gorgias 5.0
The deepest ecommerce integration in the category — agents issue refunds, cancel orders, and act on order data inside the ticket, not just view it. Shopify's only Premier CX Partner, used by roughly 40% of top Shopify brands; full depth lands on Shopify specifically.
Re:amaze 4.5
Reviewers' most consistent strength — agents get instant order history and customer context inside the conversation, and the ecommerce focus is what sets it apart from a generic helpdesk.
AI Capabilities 25% weight
Gorgias 3.5
Deflects routine post-purchase tickets well, but the marketed 60% automation is a ceiling, not typical, and merchants report occasional hallucinations that need human oversight.
Re:amaze 2.0
The clearest weak spot: merchants say the newly launched AI tools barely function and can't answer basic questions like shipping costs, and independent reviews frame the automation as immature.
Shopper UI 20% weight
Gorgias 4.0
Reviewers call it a good-looking widget that surfaces order data in the panel, but pre-purchase conversation is weaker than post-purchase automation.
Re:amaze 3.0
Mixed — the live-chat widget is capable inside a unified inbox, but some reviewers call the backend rough and flag customization limits and occasional stability issues.
Agent Routing 15% weight
Gorgias 4.5
Macros and a flexible rules builder draw steady praise, with an organized folder-based inbox, even if how the automation pieces relate isn't always obvious.
Re:amaze 4.0
Repeatedly praised: one login for every channel with customer data attached, plus routing multiple store brands to the right teams, though social-channel coverage is incomplete.
Value for Money 15% weight
Gorgias 2.5
Per-ticket pricing is loved for skipping seat limits, but stacked AI per-resolution charges push bills high enough that small stores are told to look elsewhere.
Re:amaze 4.0
Rated affordable versus Zendesk and Intercom with a strong cost-to-feature ratio and predictable pricing, though per-agent costs climb as the team scales.
Gorgias
Pros
- Order history, refunds, and order edits live inside the ticket — agents never switch apps
- Shopify's only Premier CX Partner, used by roughly 40% of the top 1,500 Shopify brands
- Per-ticket pricing instead of per-seat lets your whole team work the inbox without seat limits
- Time-saving macros and a rules builder flexible enough to actually triage volume
Cons
- Full AI and order-action depth are effectively Shopify-only; WooCommerce stores miss most of it
- AI per-resolution fees stack on top of ticket fees, so bills get unpredictable fast
- Too expensive for a small DTC store under heavy order volume
- Merchants flag a slow feature-development pace that lets the widget fall behind faster movers
Re:amaze
Pros
- Shopify and BigCommerce order history, refunds, and cancellations all live inside the conversation
- One inbox routes email, chat, social, SMS, and voice with notes and assignments attached to each customer
- Connect several store brands and email addresses and route them to teams in a single login
- Strong cost-to-feature ratio with predictable pricing — cheaper than Zendesk or Intercom for a small team
Cons
- The AI Agent underperforms — merchants report it can't answer basics like shipping costs
- Live-chat backend feels rough to some reviewers, with widget customization limits and occasional stability hiccups
- No full Instagram DM support, and per-seat pricing climbs fast as the team grows
FAQ
- Is Gorgias or Re:amaze better?
- Gorgias edges ahead in our scoring. In the Live Chat for Ecommerce ranking Gorgias scores 3.97 and Re:amaze scores 3.43 out of 5. Re:amaze still wins on specific criteria, so the right pick depends on what you weight most.
- Is Gorgias cheaper than Re:amaze?
- Gorgias has the lower entry price: Gorgias starts at $10/mo and Re:amaze starts at $29/mo.
- What is the difference between Gorgias and Re:amaze?
- Gorgias is positioned as Ecommerce helpdesk + chat with deep Shopify and BigCommerce hooks. Re:amaze is positioned as Shared inbox and live chat built for multi-brand ecommerce support. They go head to head in Live Chat for Ecommerce.
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